Sales policy
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Cakes |
• Sponge, Gluten Free and chocolate cakes do not have nuts as an ingredient but their may be nut traces present. • Our cakes are made with vegetable fats and contain dairy products unless selected cake is ‘Dairy Free’. |
| Cake Storage and Shelf Life | • All cakes should be stored in a cool dark place on a flat sturdy surface. • Sponge, Chocolate and Gluten Free cake will keep perfectly fresh for five days after delivery. |
| Edible Images and Sugar Models | • If you wish to supply a digital picture, we only accept jpg images. The quality of print is dependent on the quality of the photo you provided. |
| Orders | • We require a minimum 7 working days notice on all cakes ordered. • Please check your order thoroughly before payment. |
| Payment | • We only accept cards for orders placed online. We use SSL 3D secure payments via Sagepay payment gateway |
| Privacy Policy | All data collected by us is stored and maintained under the conditions of our GDPR policy. |
| Delivery Policy | • Deliveries are made by our courier partners on your chosen delivery date. You will be emailed directly from them with regard time of deliveries. • All cakes are delivered boxed. • We only deliver within the UK. • We do not deliver on Sundays. • We can deliver to neighbours if you are out. Please specify your neighbours complete address. |
| Refund and Cancellation | • There will be no refund on cakes cancelled less than 7 working days prior to delivery. • Complaints are very rare and so we take them very seriously. Some complaints may require further investigation and an immediate refund may not always be possible. • For complaint related issues, customer cakes or cupcakes must be returned for investigation purposes. If a cake or cupcake product is not returned for investigation, the maximum that will be offered is a replacement of the order. No further refund will offered. • Photographic evidence may be required prior to using your cake. • For delivery order, the maximum refund we offer is the value of the cake and delivery. Further compensation is not available. |